Return Policy
General Returns
Most in-store purchases can be returned to any Micro Center store within 30 days. Please note that same-day returns or exchanges at a different store location are not eligible. See below for more details.
Defective Products
If an item purchased from Micro Center is not working as expected within return period, visit our in-store experts for free help with repair or replacement.
Need more time to return?
PriorityCare+ members receive double return periods on eligible returns!*
Micro Center Account holders receive 14 additional days on eligible returns!*
*All other standard return restrictions apply. Microsoft Surface systems excluded.
Product Return Resources
We guarantee your satisfaction on every product we sell in accordance with our return policy.
Returning an Item
Bring your item(s) to the store in their original condition, including any packaging, manuals, and accessories you still have.
Assembled Items
Return products like 3D printers disassembled, like new, and repackaged in the original box with all packaging and accessories.
Data Removal
Remove all data and unlink the device from any cloud or other device before returning it.
Bundles
Individual bundle components are treated as a single purchase and cannot be returned without the other components present.
15 Day Return Policy
Eligible return or exchange time frames are from the date of purchase: 15 calendar days
Don’t See Your Product?
Find your item’s return period in your Account or on its product page.
30 Day Return Policy
Eligible return or exchange time frames are from the date of purchase: 30 calendar days
- All other products
Return and Exchange Exceptions
- Items purchased as part of a bundle can not be returned individually.
- Microsoft Surface products have a strict 15-day return window.
- Active PriorityCare+ members or those with an associated Micro Center account receive extended return privileges.
- Restrictions for products not eligible for returns still apply.
Products Not Eligible For Return
The following products are not eligible for return:
- Earbuds*
- Trading Card Games
- Opened software such as Microsoft Office**
- Electronic software downloads
- Point of Sale Activation Cards that have a dollar value
- Micro Center Gift Cards (except as required by law)
- Products with customer-induced damage, such as aerial drones with damage due to pilot error
*Hardware items deemed defective are eligible for exchange.
**Once activation cards are scanned at checkout, they are considered opened.
Need to return an online order?
VIEW RETURN ARTICLEFAQS
My product is defective or malfunctioning — can I return/exchange/repair it?
Yes. Defective items can be returned within the applicable return period. You can choose to have the item repaired, exchanged, or refunded, subject to product availability and our standard return policy terms.
How do I do an exchange or return in-store?
To expedite your in‑store return or exchange, start your return in your online account using our return check‑in tool.
Visit your closest Micro Center store’s checkout area with:
- The item(s) you’d like to return
- Your original method of payment
- Any included accessories, packaging, and materials
Our in‑store team will assist you with the return or exchange.
If your purchase required assembly (e.g., systems, 3D printers, etc.), please disassemble it before your visit and pack it as close to the original condition as possible.
For online orders:
Chat with us on our website, and our team will help you set up an RMA and explain your return options.
Can I exchange/upgrade/trade in to get a different product?
If your item is still within the return window, you may return it during that period. At that time, you can either:
- Exchange it for a different item, or
- Receive a refund to your original payment method.
We also offer a GPU trade‑in program. Eligible GPUs purchased new from Micro Center can be traded in for gift credit, which is available for immediate use. Eligibility and values vary and are subject to current program terms listed on our website.
Can I return, exchange, or replace a single part from a bundle?
Individual bundle components cannot be returned without the other components present; bundles are treated as a single purchase.
Exception for defects: If one component is defective, we can exchange that specific defective part without requiring the full bundle, as long as we have a suitable replacement available
Does Micro Center charge restocking fees?
No, we don’t charge restocking fees.
Do I need to disassemble my 3D printer to return it?
Yes. Please:
- Disassemble the 3D printer
- Ensure it is in like‑new condition
- Repack it in the original box with all original packaging, accessories, and included materials
If your printer came with an included spool of filament, that spool is considered a consumable item and does not need to be returned with the printer and accessories.
Can I cancel, return, or get a refund for a protection plan?
Yes. You may request a refund for a protection plan at any time before it expires by visiting your local Micro Center with:
- The protected item(s)
- Your receipt
- Your original method of payment
Returns on protection plans made after the first 60 days of ownership will be prorated based on the remaining term and plan conditions.
I missed the return window / my deadline passed — are there exceptions or extensions?
PriorityCare+ members receive double the standard return period on eligible purchases (Microsoft Surface systems excluded).
Micro Center account holders receive an additional 14 days added to the standard return period (Microsoft Surface systems excluded).
What is the return policy for open-box items?
Open‑box products have the same return period as their new counterparts.
Ubiquiti open‑box products are covered by a 90‑day warranty. This warranty is separate from the product’s return period.
All other standard return conditions still apply (complete packaging, condition, etc.).
If purchased in-store, can I ship an item back / get a shipping label/return from far away or via mail?
Can I return an item at a different Micro Center location than where I purchased it?
Yes. Items originally purchased in‑store can be returned to any Micro Center store, as long as they meet our standard return policy requirements. Please note that same‑day returns or exchanges at a different store location are not eligible.
Your refund total may vary slightly due to differences in local sales tax rates at the store where you return the item and the store where the item was originally purchased.
Can I return items that have been assembled, installed, or modified?
We ask that you uninstall or remove any components you wish to return before visiting the store and bring them in their original state with all original accessories and packaging, if available.
If you would like assistance with removing these components from your system, please bring in the full system and speak with a store associate. Service fees may apply depending on the level of assistance required and the system's condition.
If I exchange for a different item, how is the price difference handled?
If you exchange for a different item, any price difference is handled at the time of exchange. If the new item costs less, the difference is refunded to your original payment method. If it costs more, you'll pay the difference using any accepted payment method.
How long do refunds take for different payment methods?
Refunds are issued to the original payment method and timing varies by type and your bank/issuer:
- Credit cards: typically 3–7 business days (can take longer depending on the card issuer).
- Debit/bank transfers: usually 1–5 business days.
- Checks: up to 14 business days.