Free Games & Software with Eligible Purchase

Eligible products will clearly list any active game or software promotion on the product page. Only qualifying items purchased during the promotion period will receive a code.

Game codes are typically sent via email after your purchase, though delivery methods vary by offer and manufacturer. For detailed redemption instructions specific to your purchase, visit our Game Code Redemption Details page.

Most codes are delivered at the time of purchase or shortly after. In some cases, delivery may be delayed based on the promotion or vendor requirements.

Yes. Most promotions are available while supplies last and may end once all codes have been distributed.

The most common reasons include:

• The item is not eligible for the promotion
• The purchase was made outside the promotion period
• The item was Open Box or otherwise excluded
• The code email was filtered to spam or junk
• Codes are no longer available

If you believe your purchase qualifies, please contact us via live chat.

We are happy to help! We recommend first double checking your spam or junk folder for the email. If you are unable to locate it, please reach out via live chat for further assistance.

Redemption instructions are provided with your code. In most cases, you will redeem the offer through the manufacturer’s website or platform.

• Invalid Code Error:
  • If copying the code from your email, be sure there are no extra spaces at the end of the code.
  • Ensure the code is exactly as provided. If having trouble reading it from the receipt, please don't hesitate to reach out via our live chat.
• Hardware requirement error:
  • In some cases, the hardware purchased for the offer must be installed in the unit redeeming the offer. Please ensure the applicable component is installed or is in use for the promotion.
  • Confirm any required application to redeem the code is installed on the same device that the product is installed into.
  • If the hardware is not being detected, ensure you have installed the latest drivers and the manufacturers' software (like GeForce Experience) is updated.
• Expired Code: All game code promotions will have time limits for when they can be received and when they can be redeemed. Be sure to check the promotional information for any listed dates of the redemption period.
• If the issue persists, we recommend contacting the promotion's vendor or redemption platform for further assistance with the redemption process.

No. Open Box products do not qualify for promotional codes.

If you already own the game on the redemption platform (e.g., Steam), you are unable to redeem for second copy of the game to the same account.