Technical Support Consultations

Not sure where to begin with your tech questions or concerns? At Micro Center, we offer a variety of consultation and support options to help you troubleshoot, upgrade, or manage your devices with confidence.

In-Store

Free Service Consultation

SCHEDULE IN-STORE

Remote

Remote Service Session

CLICK TO CALL

In-Store

Walk-ins Welcome

FIND YOUR STORE

Have an existing repair? Click here to check status

Consultation Pricing

Discover support and consultation services designed to give you straightforward help and peace of mind.

In-store Remote

Free Consultation

Start with a Free Consultation—your best first step for tech questions and service options.

Answers for general tech questions
Support for recycling and donation
Help with data, security, and devices
Troubleshooting assistance and clear next steps

FREE | SCHEDULE NOW

FREE WITH PRIORITYCARE+

In-store Remote

PriorityCare Session

Book a PriorityCare session for dedicated one-on-one tech support.

30 minutes with a knowledgeable expert
Personalized help for your device or software
Ideal for troubleshooting or setup
Flexible scheduling, in-store or online

$49.99 | SCHEDULE NOW

In-store Remote

PriorityCare+

PriorityCare+ keeps all your devices supported with unlimited tech help.

Unlimited in-store and remote support
Free diagnostic services
Free virus removal and new system setup
Covers all your connected devices

LEARN MORE

Get peace of mind for all your connected devices, no matter where you purchased them. PriorityCare+ offers you unlimited technical support and free diagnostics so you’re covered when tech issues arise. Our knowledgeable, U.S. based experts are available to help online or in-store. Call, chat, or schedule a visit today.

SEE ALL BENEFITS

Certified Repair Experts

We believe that repairs should be completed by the best. That’s why all of our repair technicians are certified, guaranteeing that your device will receive a thorough repair.

FAQS

We offer Free Consultations for quick advice and first steps, PriorityCare Sessions for dedicated 30-minute support, and PriorityCare+ for unlimited in-store and remote tech support across all your devices.

All consultations are available by appointment or walk-in, whichever works best for your schedule.

Free Consultations are great for Knowledge Bar visits, recycling and donation questions, hardware installation discussions, virus and malware concerns, custom PC build advice, data backup or recovery assessments, or if you’re just not sure what service you need.

Yes, you’re welcome to bring your device. Our team can do an initial check and basic troubleshooting. If you need repairs, a diagnostic, or more advanced support, we’ll recommend next steps and provide an estimate.

A PriorityCare Session gives you 30 minutes of one-on-one time (in-store or remote) with an expert for help with hardware, software, setup, or troubleshooting—covering devices whether or not you purchased them at Micro Center.

PriorityCare+ includes unlimited tech support and basic diagnostics for all your connected devices, both in-store and remotely. It covers hardware and software help but does not include repair—the team will let you know if additional services are recommended.

Free Consultations are about 10 minutes, while PriorityCare Sessions last 30 minutes. PriorityCare+ gives you flexible ongoing support as needed.

Yes, both PriorityCare Sessions and PriorityCare+ can be scheduled as remote (online or phone) appointments in addition to in-store visits.

Absolutely. If your consultation points to a problem that requires repair, we can diagnose the issue and get you started with our professional repair services.

Additional Micro Center Consultation Services Information

Making sense of your tech shouldn’t be overwhelming. Whether you need quick guidance, in-depth troubleshooting, or ongoing support, Micro Center’s range of consultation services are designed to put answers and solutions within reach. From free, no-obligation consultations to premium PriorityCare options, our experts can help with recycling old equipment, planning upgrades, addressing software or connectivity concerns, and much more. Bring your device in (or connect remotely) and let our experienced team get you moving in the right direction. We cross-promote our repair and diagnostic services whenever a deeper solution is needed—so no matter what the tech challenge, Micro Center helps you find the right fix, fast. Schedule a session, walk in, or call your local store to get started today.